Privacy policy.

Effective Date: 2026-01-01

At Dion Custom Metal Fabrication & Design ("we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.dioncustommetal.com), request a quote, or sign up for our communications.

This policy complies with British Columbia’s Personal Information Protection Act (PIPA) and Canada's federal privacy and anti-spam regulations.

1. Information We Collect

We only collect personal information that is necessary to provide our custom metal fabrication and design services, communicate with you, and improve your experience on our website.

  • Directly Provided Information: When you fill out our "Get Your Quote" form, use our contact page, or sign up for our email updates, we may collect your:

    • Name

    • Email address

    • Phone number

    • Project details, site addresses, and related specifications

  • Automatically Collected Information: When you visit our website, we may automatically log standard technical information, such as your IP address, browser type, device information, and pages visited. We use cookies and similar tracking technologies to improve site functionality and analyze user behavior.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To evaluate your requests and provide accurate fabrication and design estimates.

  • To communicate with you regarding your ongoing projects, billing, and installation logistics.

  • To send you email updates, news, and promotional material, provided you have explicitly opted in (in compliance with Canada’s Anti-Spam Legislation - CASL). You can unsubscribe from these emails at any time.

  • To analyze website traffic and improve our online presence.

3. Consent

By providing us with your personal information to request a quote, schedule a consultation, or complete a transaction, you consent to our collection and use of that information for those specific purposes.

For secondary purposes, such as marketing and email newsletters, we will ask for your direct, expressed consent. If you change your mind, you may withdraw your consent at any time by contacting us or clicking the "unsubscribe" link at the bottom of our emails.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may only share your data under the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., website hosting, email marketing platforms, invoicing software). These providers are contractually obligated to keep your information confidential.

  • Legal Requirements: We will disclose your personal information if required to do so by law, or if we believe in good faith that such action is necessary to comply with legal processes or protect the rights, property, or safety of Dion Custom Metal Fabrication & Design, our clients, or others.

5. Data Security & Retention

We take reasonable technical and administrative precautions to prevent the loss, misuse, or alteration of your personal information. Only authorized personnel have access to the data we collect.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, to provide our services to you, or as required by law for tax and accounting purposes.

6. Cookies and Tracking

Our website uses cookies to enhance user experience. A cookie is a small text file placed on your device. We use cookies to understand how our site is being used, remember user preferences, and ensure the site functions correctly. You can choose to disable cookies through your web browser's settings; however, doing so may affect your ability to use certain features of our website.

7. Your Rights Under BC PIPA

Under British Columbia's PIPA, you have the right to:

  • Ask what personal information we hold about you.

  • Request copies of your personal information.

  • Request corrections to any inaccurate or incomplete information.

  • Withdraw your consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to withdraw your consent, please contact our Privacy Officer at:

Dion Custom Metal Fabrication & Design

925 Sherwood Avenue - Unit #8

Coquitlam, BC, V3K 1A9, Canada

Phone: 604.516.6123